Frequently Asked Questions
Draks offers a complete turnkey experience from initial enquiry to final installation using a highly experienced in-house CAD. Draks does not use commission-based sales people(s); , only in-house trained and friendly staff There are no standard sizes; all wardrobes, cabinets, and room dividers are made to measure
What is the process?
The first stage of the process is to make an enquiry either by telephone/ through the website or via email outlining the requirements for your wardrobes or room dividers. We will then offer an indicative guide price based on your preferred product requirements. After this we will then send out a CAD designer or a surveyor, depending on your requirements. If you require advice on finishes, interior layouts and colours we will send out a designer who will also carry out a technical survey. If you have chosen your design, we will send out a surveyor to check your property and ensure that the most accurate measurements are taken. We always use laser measures to provide the most accurate information
We will then produce a CAD drawing which we send to you for your approval and a final quote for the job which will detail estimated delivery times and payment details .
How much does a wardrobe, or other storage solution, cost?
How do I confirm or cancel / rearrange my design/ installation visit?
To cancel, amend or confirm your design visit please email firstname.lastname@example.org
I have not received my quotation?
We do not provide a final quotation at the time of the design visit. The designer will provide our Sales Administration team with all the details of your project and you will receive your quotation and drawing. We do not produce hand drawings whilst on a design visit.
Can I fit my own wardrobe?
Yes, we do offer a supply only service.
Where are your fitted wardrobes manufactured?
Your order will be made in our own factory near Bicester in North Oxfordshire, UK. All of the materials that make up your wardrobe are cut to precisely your opening requirements. Every job leaving the factory is thoroughly quality checked.
When will my order be delivered / installed?
Once you have placed your order, you will receive an order confirmation with an estimated delivery date. 10-14 days prior to your installation date, we will contact you to make arrangements for installation.
What will I need to do in preparation for the delivery?
Your wardrobe will be made up of several different items. It will not be flat packed. Our delivery team will carefully place each item into each room. We would request that the area where your wardrobe is to be built is cleared so the installers have a clear and unhindered area in which to work.
If you have carpet already fitted, then generally we can install on top of the carpet. However, if you would prefer for the wardrobe to not sit on carpet then we would expect that the carpet be rolled back.
Do I need to remove any plug sockets?
At survey we will point out whether any sockets which interfere with the wardrobe need to be moved. We would request that you arrange for your own electrician to move the sockets.
Download our brochure or contact us via our form or call us on 01869 232 989.